Items can only be returned with the approval of Good Energy.
In the unusual event that you have changed your mind, about a product you have purchased, you must contact Good Energy within 7 days from the date which it was received.
Goods accepted for credit or refund (at our discretion) must be delivered at the buyer's expense in the original condition and packaging (which must include any manuals and documentation which were provided with the original packaging).
You may incur a restocking fee of up to 20% as this is to cover administration and handling fees, although every returns case will be assessed accordingly.